BROWSE PROPERTIES
Mandala Sustainability Statement

Sustainable by Design.
Responsible by Nature.

We create hotels that honour people, place and the planet — delivering meaningful experiences with minimal impact and maximum care.

Five Pillars. One Purpose.

Our world is shaped by five interconnected pillars: our people, our patrons, our partners, our stakeholders and our planet. At the centre of this is one clear purpose: to create harmony between all stakeholders. Achieving the right balance across these groups is fundamental to how we operate. 

OUR PEOPLE

Safe, inclusive workplaces and thriving teams across every property.

OUR PARTNERS

Local suppliers and community leaders co-creating regional impact.

OUR PATRONS

Guests who experience meaningful, locally grounded hospitality.

OUR STAKEHOLDERS

Guests who experience meaningful, locally grounded hospitality.

OUR PLANET

Operated with minimal impact and respect for every environment.
OUR PURPOSE

Our Framework.

01

Low-Impact Operations

smarter systems. lighter footprint.

Mandala operates with efficiency at its core — reducing energy, water, and waste while enhancing guest comfort and operational performance. Every Mandala property is purpose-built to minimise environmental load without compromising the guest experience.

"Every Mandala property is designed to tread lightly and operate intelligently"

02

Responsible Sourcing

Local first. ethical always.

We prioritise local suppliers, transparent procurement, and sustainable products — strengthening regional economies and reducing our environmental footprint. Every purchasing decision is an opportunity to support Australian communities and do things better.

"Every Mandala property is designed to tread lightly and operate intelligently"

03

People, Culture & Community

sustainability starts with our people

We invest in safe, inclusive workplaces and champion local communities through regional partnerships, cultural respect, and meaningful engagement. When our people are supported and empowered, entire communities feel the benefit.

"When our people thrive, our communities thrive."

04

Governance & Accountability

Clear Standards. Transparent Progress.
Our sustainability commitments are backed by strong governance, ESG-aligned KPIs, and regular reporting across all properties. Integrity isn’t an aspiration — it’s the benchmark we hold ourselves to every day, across every decision.

"Integrity is our benchmark — not an aspiration."

05

Future Focus

Evolving with Purpose.
We continually refine our practices, embracing new technologies, deeper community partnerships, and more transparent reporting. Sustainability is not a destination — it is a living commitment that grows stronger with every year, every property, and every decision we make.

"Sustainability is a journey — and we're committed to leading it."

OUR IMPACT

Leading with Purpose

Every metric below reflects a real commitment — not an aspiration.

595

ROOMS MANAGED

Across 42 properties, every room operated to our sustainability standard.

42

PROPERTIES

Hotels and resorts across Australia, each operated to the same sustainability standard.

Net Zero

LONG-TERM TARGET

A measurable pathway to carbon neutrality across all operations.

100%

LOCAL SOURCING GOAL

Every purchase designed to strengthen the communities we operate in.
OUR VISION

Our Commitment to Local Communities

At Mandala Hotels and Resorts, sustainability is embedded in the way we operate, invest, and serve our communities. Guided by our IMPACT values (Integrity, Mandala, People-Centric, Accountability, Connection and Thrive), we are committed to responsible hospitality that balances the needs of our people, patrons, partners and the planet.

MERCURE CAIRNS

Reforest Partnership

28 trees planted so far through our Reforest partnership, and growing with every new hire. Platinum loyalty members also receive sustainable Earth Merch welcome gifts.
MERCURE CAIRNS

Reforest Partnership

28 trees planted so far through our Reforest partnership, and growing with every new hire. Platinum loyalty members also receive sustainable Earth Merch welcome gifts.
Ambassador Orange

Plant a tree, skip the clean

Guests can choose to have a tree planted instead of having their room serviced. In April alone, 14 trees were planted through the program.
ELPHIN SERVICED APARTMENTS

$5,000

Funding Certificate II Hospitality studies for disadvantaged youth in Northern Tasmania. Delivered with local suppliers, the grant supports four students each year.
MERCURE CLEAR MOUNTAIN

Clear Mountain Eco-Swaps

Glass bottles swapped for biodegradable, sugarcane-based WATERBOX cartons, with corn-starch gloves now used in housekeeping. Through Hotels for Trees, guests can waive their room clean and we plant a tree in return.
MANDALA HOTELS & RESORTS

Backing causes that matter

In October 2026 we’ll sponsor the FSHD Global Research Foundation’s Sydney Chocolate Ball, donating room nights for auction. We also support the Salvation Army Red Shield Appeal, Biggest Morning Tea, and Kids with Cancer.

Cubana Resort · Jacks Ridge

We’ve joined the redevelopment of the Nambucca Valley’s Jacks Ridge Mountain Bike Park. Upgraded tracks and facilities will create a better experience for locals and visitors to the region.
Thunderbird Yass

Hospitality starts here

We welcomed two students from the local high school for hospitality work experience. They spent time across both our reception and restaurant teams.